FAQs

What is the top speed of the Shark Mako?

The Shark Mako reaches 60km/h (37 MPH) in Race Mode (throttle) and 25km/h (15.5 MPH) in Street Mode for legal compliance.

Is the 60km/h (37 MPH) top speed achieved with throttle or pedal assist?

The full 60km/h(37 MPH) top speed is achieved via throttle mode.

What kind of motor does the Shark Mako use?

The bike is equipped with a SUTTO/BAFANG 750W rated, 1500W peak brushless rear motor delivering powerful climbing and smooth acceleration.

What is the riding range?

The Shark Mako can reach up to 120 km (75 Miles) depending on riding style, terrain, and pedal assist level.

How much weight can the bike support?

The frame supports riders and cargo up to 200 kg.

What rider height does the Shark Mako fit?

The bike is suitable for riders between 1.6m ～ 1.95m (5'5"–6'5").

Is the Shark Mako waterproof?

The battery, motor, and wiring are IPX6 water-resistant, and the frame is IP67-sealed. Safe for rain and puddles, but avoid heavy storms and pressure washers.

Where are the bikes manufactured?

Shark Mako is manufactured by the HXeBike factory in China and shipped to our overseas warehouses for local distribution.

Do I have to assemble the bike myself?

The Shark Mako comes partially assembled. Final assembly takes about 45–60 minutes using the included tools.

Do you have assembly instructions or videos?

Yes, we provide installation tutorials on YouTube:
👉 Watch the assembly video

How long does it take to fully charge the battery?

Charging takes approximately 5–6 hours.

Can the battery be removed and locked?

Yes. The 48V 20Ah battery is removable and locks securely using a key.

How do I charge the bike?

You may charge the bike directly or remove the battery and charge it indoors. Both options are supported.

Can you deliver anywhere in Europe?

Yes, we deliver to most countries and regions across Europe.

Where will my order ship from, and how long will delivery take?

For customers in Europe, e-bikes, electric scooters, and the accessories included with the complete vehicle are generally shipped from our warehouses in the UK, Germany, Poland, or Italy, depending on your delivery address and current stock availability.

Delivery typically takes around 3–7 days.

Accessories purchased separately and after-sales replacement parts are generally shipped from China, with delivery taking approximately 2–3 weeks.

Do you offer free shipping?

Yes, we offer free shipping within the EU and the UK.

Please note that some remote islands and regions in Europe may incur additional shipping charges.

For the UK, free shipping excludes Jersey, Guernsey, and the Isle of Man. Additional shipping charges apply to these areas.

Do I need to sign for delivery?

Yes. Deliveries of e-bikes and electric scooters generally require a signature upon receipt.

Do you have a return policy?

Yes. For quality-related issues, we accept returns within 30 days. Please keep the original packaging.

What is your warranty coverage?

The Shark Mako includes a 2-year warranty on:
– Frame
– Battery
– Motor
– Parts

How do I cancel my order?

Orders must be canceled within 90 minutes after placing them. After that, modifications are not possible due to fast processing.

Can I modify my order or delivery address?

No. Orders cannot be modified after submission. If needed, cancel and reorder with corrected details.

What if an item is missing from my order?

Contact us immediately with your order number — we will send any missing items promptly.

Do you have distributors, or do you sell directly?

HXeBike is a 20-year manufacturer. We produce and sell our own e-bikes directly — no distributors.

Do you offer any discounts?

Yes! – Lucky-draw coupon on the homepage – 5% ID.Me discount (Military, Nurses, Teachers, Students, First Responders) – YouTube influencer promo codes – Special code: HX50R for €50 off

How do I apply a discount code?

Enter your promo code in the “Discount Code” field during checkout. Only one code can be used per order.

How can I track my order?

Go to the Support → Track Your Order page on our website. Our system syncs with FedEx for real-time tracking updates.

How can I order replacement parts?

We will soon offer parts on our website. If you need a small part, contact our support team — we often provide minor components free of charge.

Need more help?

You’re welcome! If you have any other questions, feel free to reach out anytime — we’re always happy to assist.