FAQs
Shark Mako E-MTB — Frequently Asked Questions
Product & Performance
What is the top speed of the Shark Mako?
The Shark Mako reaches 37 MPH in Race Mode (throttle) and 15.5 MPH in Street Mode for legal Class 1 & 2 compliance.
Is the 37 MPH top speed achieved with throttle or pedal assist?
The full 37 MPH top speed is achieved via throttle mode.
What kind of motor does the Shark Mako use?
The bike is equipped with a SUTTO/BAFANG 750W rated, 1500W peak brushless rear motor delivering powerful climbing and smooth acceleration.
What is the riding range?
The Shark Mako can reach up to 75 miles depending on riding style, terrain, and pedal assist level.
How much weight can the bike support?
The frame supports riders and cargo up to 400 lbs.
What rider height does the Shark Mako fit?
The bike is suitable for riders between 5'5"–6'3".
Is the Shark Mako waterproof?
The battery, motor, and wiring are IPX6 water-resistant, and the frame is IP67-sealed. Safe for rain and puddles, but avoid heavy storms and pressure washers.
Where are the bikes manufactured?
Shark Mako is manufactured by the HXeBike factory in China and shipped to our U.S. warehouses for local distribution.
Assembly & Service
Do I have to assemble the bike myself?
The Shark Mako comes partially assembled. Final assembly takes about 45–60 minutes using the included tools.
Do you have assembly instructions or videos?
Yes, we provide installation tutorials on YouTube:
👉 Watch the assembly video
Where can I get my bike serviced? Do you have service shops in the Northeast US?
Yes, we have partner repair shops in the Northeast U.S. for convenient servicing.
Battery & Charging
How long does it take to fully charge the battery?
Charging takes approximately 5–6 hours.
Can the battery be removed and locked?
Yes. The 48V 20Ah battery is removable and locks securely using a key.
How do I charge the bike?
You may charge the bike directly or remove the battery and charge it indoors. Both options are supported.
Shipping & Delivery
Can you deliver anywhere in the United States?
Yes, we deliver throughout the continental U.S.
Where does the Shark Mako ship from?
Orders ship from our New Jersey warehouse or:
15889 Slover Ave, Unit B, Fontana, CA 92337
Delivery typically takes 3–7 days depending on location.
Is it shipped in 5–15 days, or shipped and delivered in 5–15 days?
We ship within 1–3 business days, and delivery takes 5–15 days depending on your location.
Do you offer free shipping?
Yes, shipping within the U.S. is free.
Do I need to sign for delivery?
No signature is required for delivery.
Orders, Returns & Warranty
Do you have a return policy?
Yes. For quality-related issues, we accept returns within 30 days. Please keep the original packaging.
What is your warranty coverage?
The Shark Mako includes a 2-year warranty on:
– Frame
– Battery
– Motor
– Parts
How do I cancel my order?
Orders must be canceled within 90 minutes after placing them. After that, modifications are not possible due to fast processing.
Can I modify my order or delivery address?
No. Orders cannot be modified after submission. If needed, cancel and reorder with corrected details.
What if an item is missing from my order?
Contact us immediately with your order number — we will send any missing items promptly.
Discounts & Promotions
Do you have distributors, or do you sell directly?
HXeBike is a 20-year manufacturer. We produce and sell our own e-bikes directly — no distributors.
Do you offer any discounts?
Yes! – Lucky-draw coupon on the homepage – 5% ID.Me discount (Military, Nurses, Teachers, Students, First Responders) – YouTube influencer promo codes – Special code: HX50R for $50 off
How do I apply a discount code?
Enter your promo code in the “Discount Code” field during checkout. Only one code can be used per order.
Tracking & Support
How can I track my order?
Go to the Support → Track Your Order page on our website. Our system syncs with FedEx for real-time tracking updates.
Parts & Accessories
How can I order replacement parts?
We will soon offer parts on our website. If you need a small part, contact our support team — we often provide minor components free of charge.
Need more help?
You’re welcome! If you have any other questions, feel free to reach out anytime — we’re always happy to assist.