Privacy policy

Privacy Policy (EU Version)

Last updated: April 15, 2026

This Privacy Policy describes how HXebike (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal information in accordance with the General Data Protection Regulation (GDPR).

1. PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal data:

  • Contact Information: name, email address, phone number, shipping and billing address

  • Payment Information: transaction details and payment method (processed securely via third-party providers)

  • Account Information: login details, preferences, and account settings

  • Order Information: products viewed, purchased, returned, or exchanged

  • Device Information: IP address, browser type, device identifiers

  • Usage Data: interactions with our website and services

2. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

  • Performance of a contract (e.g., processing orders)

  • Compliance with legal obligations

  • Legitimate interests (e.g., fraud prevention, website improvement)

  • Consent (e.g., marketing communications)

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and deliver orders

  • Provide customer support

  • Send transactional communications

  • Improve our website and services

  • Prevent fraud and ensure security

  • Send marketing communications (only with your consent)

4. SHARING OF PERSONAL DATA

We may share your data with:

  • Service providers (payment processors, logistics partners, IT services)

  • Shopify, which powers our online store

  • Marketing partners (only where permitted and with consent where required)

  • Authorities where required by law

We do not sell your personal data.

5. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred outside the European Economic Area (EEA), including to the United States and Hong Kong.

Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

6. DATA RETENTION

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our agreements

7. YOUR RIGHTS UNDER GDPR

You have the following rights:

  • Right to access your personal data

  • Right to rectification (correction)

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve functionality, analyze traffic, and personalize content.

Where required by law, we obtain your consent before using non-essential cookies.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. CHILDREN’S DATA

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a revised date.

13. CONTACT INFORMATION

HXebike
HONGKONG HUANXI TECHNOLOGY CO., LIMITED
2 Flower Street, Mong Kok, Kowloon, Hong Kong SAR, China

Email: support@hxebike.com
Phone: +1 (646) 456-8952